MySTRHost ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you visit mystrhost.com, purchase our direct-booking website services, or interact with our support team.
1. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you browse our website:
- Account & Contact Information: Name, business name, email address, phone number, and physical mailing address when you inquire about or purchase our services.
- Property & Business Details: Short-term rental listing links, property management system (PMS) checkout URLs, photographs, and property descriptions provided for website setup.
- Payment Information: Payment transactions are processed securely by our third-party payment processor (Stripe). We do not store full credit card or bank details on our servers. Stripe collects credit card info, billing addresses, and payment tokens necessary to process subscriptions.
- Technical Data: IP address, browser type, operating system, referring URLs, and device info gathered automatically via server logs or essential site cookies.
2. How We Use Your Information
We use the collected information for the following business purposes:
- To build, host, configure, and maintain your custom direct-booking website.
- To process recurring subscription payments and setup fees through Stripe.
- To communicate with you regarding project updates, hosting maintenance, account notices, and customer support.
- To ensure network security, prevent fraud, and enforce our Terms of Service.
3. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties or marketing advertisers. We share information only with trusted service providers who assist us in operating our business:
- Payment Processing: Payment information is securely processed through Stripe.
- Domain Registrars & Infrastructure Providers: Domain details and DNS configurations necessary to publish and secure your custom website and SSL certificates.
- Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
4. Data Retention & Security
We implement standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. We retain your contact and account data for as long as your website subscription is active or as necessary to fulfill legal and financial accounting obligations.
5. Cookies & Analytics
Our website uses essential functional cookies required for core site operation and security. We do not track users across third-party websites or deploy aggressive ad-tracking cookies.
6. Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including:
- Accessing, updating, or requesting deletion of your contact information on file.
- Opting out of non-essential promotional communications (if applicable).
- Requesting confirmation of how your data is stored and processed.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
MySTRHost
Email: support@mystrhost.com
Phone: (865) 268-9835
Address: 121 Charles Earl Ln, Maryville, TN 37803