At MySTRHost ("Company," "we," "us," or "our"), we aim to keep our subscription and setup terms simple and fully transparent. This Cancellation & Refund Policy outlines how cancellations, renewals, setup fees, and refund requests are handled for our website hosting and design services.
1. Subscription Cancellations
You may cancel your MySTRHost monthly subscription at any time. To cancel, please contact our support team using one of the following methods:
- Email: Send a cancellation request to support@mystrhost.com from the email address associated with your account.
- Phone: Call us directly at (865) 268-9835 during business hours.
Timing & Effective Date: Cancellation requests must be submitted at least 24 hours prior to your next recurring billing date to prevent automatic renewal charges. Upon cancellation, your hosting and website services will remain active through the end of your current paid billing period.
2. Subscription Refunds
- Monthly Billing Cycles: Subscription payments are charged in advance on a recurring monthly basis ($15 USD/mo for Essential, $39 USD/mo for Professional, or agreed tier rate). Subscription charges are non-refundable once processed for the active billing cycle.
- No Partial Month Proration: We do not offer partial or prorated refunds for mid-cycle cancellations or unused portions of a billing month.
3. One-Time Setup Fees
One-time setup fees ($149 USD for Essential, $399 USD for Professional, or custom quoted setup) cover bespoke website design, domain configuration, layout alignment, and setup labor performed by our engineering team:
- Before Work Begins: If you request cancellation within 24 hours of purchase and before initial setup or design work has commenced, your setup fee is 100% refundable.
- After Work Begins: Once custom design, copywriting, domain configuration, or template building has begun, setup fees become non-refundable.
4. Automatic Renewal Notice
By purchasing a subscription tier, you acknowledge and agree that your subscription will automatically renew each month at the agreed rate until explicitly canceled by you. You authorize MySTRHost (via Stripe) to charge your payment method on file on each monthly billing anniversary.
5. Billing Disputes & Chargebacks
If you suspect an incorrect charge or billing error, please reach out to us at support@mystrhost.com immediately before initiating a payment dispute with your bank or credit card company. We are committed to working with you to resolve any billing discrepancies quickly and fairly.
6. Contact Us
If you have any questions regarding cancellations, auto-renewals, or refunds, please reach out to us:
MySTRHost
Email: support@mystrhost.com
Phone: (865) 268-9835
Address: 121 Charles Earl Ln, Maryville, TN 37803